Dear Customers!

This "Electronic Book of Complaints" is open by the State Revenue Committee of the Ministry of Finance of the Republic of Kazakhstan (hereinafter referred to as the Committee) to accommodate taxpayers' appeals to the unlawful actions of officials of government revenues and the facts of violation of the Code of Civil Service Party of the Republic of Kazakhstan.

Appeals are considered in accordance with the Administrative procedural and process-related code of the Republic of Kazakhstan.

The "electronic book of complaints" functions in state and Russian languages.

When creating an appeal, you need to select the language of the page in the upper right corner of the page and fill out the following details:

1.  Full name individual or name of a legal entity       

2.   IIN/ BIN           

3.   Address

4.   Phone

5.  Email address     

6. The text of the appeal (the essence of the appeal is described in detail.        

Official, whose actions appealed and the name of the state revenue authority).
If there are documents confirming the information set out in circulation, after filling out the above details, go to the "Attach" function and attach documents.

After filling out all the details, you need to use the "Save" function, after which the moderator appeals is assigned a number that will allow you to see the current conversion status and get acquainted with the answer of the Committee.

For information, we inform that in accordance with the legislation of the Republic of Kazakhstan are not subject to consideration:

The appeals of citizens, the procedure for permitting the legislation on administrative offenses, criminal procedure, civil procedural and other legislation of the Republic of Kazakhstan;

Anonymous appeals according to the Law of the Republic of Kazakhstan "On the procedure for considering the appeals of individuals and legal entities";

notifications on the results of tax audits;

a complaint against notifying the elimination of violations identified by the results of cameral control;

Issues requiring clarification of the norms of tax, customs and other legislation.